I'm learning
日本語
お問い合わせ — meaning in English: Contact Us
otoiawase · Learn this word with quizzes, examples and more on Maspeak.
Guess the translation for
enquiry
大多数
daitasuu
お問い合わせ
otoiawase
バスケット
basuketto
負債
fusai
ギャップ
gyappu
Skip this question
🎓
Learn Japanese for free
Quizzes, examples, audio & daily challenges. No password needed — just your email.
Start learning →
formal
common
Usage
Native speakers often use お問い合わせ (otoiawase) on websites, especially in customer service or business contexts, where they provide a way for customers to reach out with questions or concerns. For example, when browsing an online store, you might see this term in the footer or as part of a form inviting inquiries about products or services.
Synonyms & nuances
A close synonym is 連絡 (renraku), which means 'contact' or 'communication.' However, お問い合わせ (otoiawase) is more specific to inquiries, particularly in formal contexts, so you would use it when asking for information or clarification rather than just making contact.
Culture
The term お問い合わせ (otoiawase) is derived from the verb 問い合わせる (toiawaseru), which means 'to inquire' or 'to ask about.' In Japan, customer service is highly valued, and having a clear way for customers to contact businesses reflects the cultural importance placed on service and attentiveness. This term exemplifies the hospitality that is deeply ingrained in Japanese society, known as 'omotenashi.'
FAQ
